Terms & Conditions

Effective June 1, 2024

Terms and Conditions

Between T.S.S.G (Barbados) Ltd hereinafter “T.S.S.G (Barbados) Ltd”, “we”, or “SERVICE PROVIDER”, and the “User”, “Customer”, “You”, or “Visitor”. 

Please read the details of the following terms and conditions carefully.

By accessing and/or using the www.tssgbarbados.com website (the “Website”) you (the “User”) acknowledge that you have read, understood and accepted without limitation or qualification these terms and conditions, and your use of the Website indicates your acceptance as a User of the following terms of use.

If you do not agree to the terms and conditions, do not access or continue to use the Website.

Cancellation and Refund Policies

The User must submit all cancellations of services and refund requests within a maximum of seven (7) calendar days from the date of service commencement or invoice, whichever is earlier.

Reasons For Refund

The requested service is unavailable and it is impossible to provide an alternative service of similar characteristics at the same or higher price.

  1. The service commencement time exceeds (5) five working days from the date of purchase without the customer receiving the service.
  2. If the customer has paid an incorrect amount, the refund will apply for the difference in the amount paid.
  3. The service received substantially differs from what was described or agreed upon at the time of purchase.

Due to the different scenarios that may occur in online service booking, all cases not covered by these policies will be reviewed and processed individually by customer service agents.

Requirements

The customer who wishes to request a refund must write to the email address stipulated in Contact and Notifications and provide the following information:

  1. Invoice number. (Sent by email upon completion of payment)
  2. Description of the service and/or order.
  3. Reason for requesting a refund.
  4. Method of payment with which the purchase was made.

Once the receipt of the refund request has been confirmed, it will be reviewed. Receipt of the request does not imply authorization of the refund.

The refund request will be analyzed, and the customer will be notified, both in cases of proceeding and in those cases where the claim is declined, together with the corresponding reasons.

Times: The estimated processing time for a refund, once authorized, is 5-10 working days. The crediting of funds in the case of card payments will depend on the processing times of your issuing bank.

Service Delivery Policies

These Policies are valid for the Website, and it is understood that at the time of purchasing any of our services, the customer accepts the terms, conditions and delivery policies specified below.

COMMENCEMENT OF SERVICES:
The SERVICE PROVIDER will commence the delivery of services as per the agreed-upon schedule or as specified in the service description. Any delay or issue in the commencement of services must be communicated to the customer service team by e-mail to the address indicated in the Contact and Notifications section within a maximum period of 12 hours from the scheduled commencement time.

CANCELLATION OF SERVICES:
The customer will have a period of no more than 12 hours from the commencement of the service to send to The SERVICE PROVIDER any claim in relation to the service provided. After this period, the services will be considered as compliant by the customer. The claim must be made via the e-mail address stipulated in the “Contact and Notifications” section.

SERVICE SCHEDULES:
The schedules for managing your service purchase through the Website are Monday to Friday from 08:30 am to 05:30 pm, understanding that this process involves the reception of the order in the system, verification of payment, scheduling of service, and confirmation of service details. The SERVICE PROVIDER delivers services in accordance with the operating schedules established in the service description or as agreed upon with the customer. The customer accepts that if their service order has been registered outside the hours of receipt of purchases, it will be processed in the next immediately available time range.

IMPORTANT:
Service orders placed online after hours or on national holidays will be processed on the immediately following business day.

Service Policy

These Policies are valid for the SERVICE PROVIDER Website and it is understood that when purchasing any of our services, the customer accepts the service policies specified below.

RECEPTION OF THE SERVICE:
Once the service has been booked and processed through our website, we will accept cancellations of any service order within 12 hours of the order being placed, as long as we have not proceeded with the invoicing and provision of the service. In this case, the customer must request a refund or cancellation of the payment, in order to proceed with the refund, using the payment method used to make the same, or the one agreed with The SERVICE PROVIDER, provided that it complies with the conditions explained above. To cancel your service order or any part of the same, the customer must contact us through the Customer Service Centre, at the email address indicated in the Contact and Notifications section of this contract.

General Policy

PAYMENT:
The customer agrees to pay/settle/cancel the service order placed via the Website in full. The type of payment will be selected at checkout, and options may include but not be limited to payment by credit card, 1st Pay Transfer, Transfer (ACH, Others) and/or PayPal.

ORDER POLICIES:
The customer must provide full details of the service requirements and any necessary information for service delivery. The SERVICE PROVIDER reserves the right not to deliver services to the customer in case he/she has provided partial or misleading information about his/her identity or service requirements.

SERVICE DELIVERY POLICIES:
The SERVICE PROVIDER offers services nationally and internationally, subject to the availability determined by The SERVICE PROVIDER, applying restrictions related to the location or nature of service that makes delivery difficult or impossible. The customer is obliged to provide the necessary information to effect the delivery of the ordered service(s). Any error or lack of information in this regard shall be the sole responsibility of the customer. The estimated service delivery time will depend on the service contracted and the specifics of the service.

CANCELLATIONS:
Once the Service Order has been sent and processed through our website, cancellations of any service order will be accepted within 12 hours of being requested, as long as the billing and commencement of the service has not been carried out. In this case, the customer must request a refund or cancellation of the payment through Customer Service, using the means of contact in the Contact and Notifications section.

LIMITATION AND LIABILITY:
Use of online banking without the owner’s authorization or credentials. We are not responsible for purchases made using credit cards without prior authorization from the owner or for the use of stolen credentials; it being understood that the person making the purchase is fully authorized to carry out the transaction and that, therefore, we cannot refuse to process it. Conducting transactions over the Internet without the prior consent of the owner constitutes fraud which is punishable by applicable law.

We do not accept, under any circumstances, any payment not acknowledged by the customer due to lack of knowledge of the method of payment or disagreement with service delivery. The fact of establishing a claim with the bank, not knowing your purchase, implies a suspicion of potential fraud, so that with the information of the order, confirmation of service delivery, will have sufficient evidence to support the claim to be filed. It is therefore of vital importance that the customer always contacts us to clarify any point.

CONSUMER PROTECTION:
We are committed to abide by the provisions of the Consumer Protection and Defense Law and the guidelines regarding Privacy Policy.

NOT FORESEEABLE:
Any situation not foreseen in these policies will be resolved by our Customer Service. At all times will be verified under the philosophy of maximum customer satisfaction, compliance with our agreements, with the understanding that there will be external agents to us that will prevent us from fulfilling our purpose.

INFORMATION SECURITY:
The transfer of personal data and the integrity of the Website is protected by using SSL (Secure Sockets Layer) encryption technology as a secure channel in the transactions you make.

AVAILABILITY AND PRICES:
Prices are expressed in Barbados Dollar BBD. They may also be subject to change without prior notice. The SERVICE PROVIDER ensures the availability of the services shown on the website. Should a situation of unavailability arise, The SERVICE PROVIDER will promptly inform its customers, via email, of this situation beyond our control, indicating the reason why the service cannot be delivered within the estimated delivery time.

CONFIDENTIALITY:
The data provided by the User will be considered confidential and of limited use by the Website, according to the terms and conditions herein.

However, The SERVICE PROVIDER may share or transfer the data provided by the User with companies related to The SERVICE PROVIDER and/or third parties, in order to perform its obligations and offer its services to the User. The SERVICE PROVIDER may disclose such information in the following cases: (a) if required by a judicial or administrative authority; (b) if necessary in order to exercise its rights under the Terms and Conditions; (c) if such data is useful for the protection of the rights of third parties; and/or (d) when useful for the protection of the rights, property or safety of The SERVICE PROVIDER, persons related to it, employees, Users or the general public.

Intellectual and Industrial Property

The Website and its contents, including designs, texts, graphics, logos, icons, buttons, source code, images, videos, and data compilations, as well as the software, trade names, trademarks, works, illustrations, photographs or industrial drawings and any other signs susceptible of industrial and commercial use (i) are the property and ownership of The SERVICE PROVIDER and/or third party owners of the same who have duly authorized their inclusion on the Website and (ii) are protected by national and international legislation on intellectual and industrial property.

Under no circumstances shall it be understood that The SERVICE PROVIDER grants any license or waives, transmits, totally or partially transfers said rights, nor does it confer any right or expectation of rights, and in particular, of alteration, transformation, exploitation, reproduction, distribution or public communication of said content without the prior express and written authorization of The SERVICE PROVIDER from the corresponding owners.

The graphic materials, logos, page headers, advertising phrases, button icons, written text and service names that are the property of The SERVICE PROVIDER may not be used in connection with any service that may confuse customers or users and in any manner that discredits The SERVICE PROVIDER.

Other trademarks not owned by The SERVICE PROVIDER that appear on this Website belong to their respective owners, as The SERVICE PROVIDER respects the intellectual property of others.

No service description, image or sound may be reproduced, duplicated, copied, sold, resold, visited or exploited for any purpose, in whole or in part, without the prior written consent of The SERVICE PROVIDER. Likewise, all information contained in this website is exclusively for the personal use of the customer or user and it may not be copied, modified, reproduced, in whole or in part, sold, published or distributed for commercial purposes or otherwise. It is not permitted to use this website to promote for any commercial purpose, including any advertising or revenue-generating activity on websites other than this one.

User Obligations

In general, Users must always act in accordance with the law, good customs and the requirements of good faith, using due diligence and refraining from using the Website in any way that may impede, damage or deteriorate the normal operation of the Website, the property or rights of The SERVICE PROVIDER, its suppliers, other users or any third party in general.

Specifically, and without this implying any restriction to the previous section, during the use of the Website, the User is obliged to:

  1. Provide truthful information about the data requested on the service order form.
  2. Not to enter, store or disseminate on or from the Website any information or material that is defamatory, offensive, obscene, threatening, xenophobic, incites violence, discrimination on grounds of race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public freedoms, honour, privacy or the image of third parties and, in general, current legislation.
  3. Not to introduce, store or disseminate through the Website any program, data, virus, code or any other electronic or physical device that may cause damage to the Website, to any of the services, or to any of the equipment, systems or networks of The SERVICE PROVIDER, of any other user, of the suppliers of The SERVICE PROVIDER or, in general, to any third party.
  4. Not to carry out advertising or commercial exploitation activities through the Website, and not to use its contents and information to send advertising, or to send messages for any other commercial purpose, or to collect or store personal data of third parties.
  5. Not to use false identities, nor to impersonate the identity of others in the use of the Website or in the use of any of its services, including the use of passwords or access codes of third parties or in any other way.
  6. Not to destroy, alter, use for any other purpose, render useless or damage the data, information, programs or electronic documents of The SERVICE PROVIDER, our suppliers or third parties.
  7. Not to introduce, store or disseminate through the Website any content that infringes the intellectual or industrial property rights or business secrets of third parties, or in general any content of which it does not hold, in accordance with the law, the right to make it available to third parties.

Applicable Law and Competent Jurisdiction

The conditions of use of the Website are subject to the legislation of Barbados and any disputes arising from the same shall be resolved before the Courts and Tribunals of Barbados, which shall have sole and exclusive jurisdiction over any other forum.

Contact and Notifications

Notifications to The SERVICE PROVIDER:

For any questions or incidents with the use of the Website, or a service purchase you should contact:

By telephone: (246) 6239927

By email: admin@tssgbarbados.com

By post: #22 – 2nd Avenue, Bella Vista Terrace, Mount Wilton, St Thomas, BB22069, Barbados.

A notification, or any other type of communication to The SERVICE PROVIDER will only be considered to have been validly sent when it is sent to the above email address.

Notifications to the User:

A notification, or any other type of communication, made to the User, shall be considered to have been validly sent when it is addressed to a virtual address that has been provided by the User or from which the User operates.